Wit Mart: Vendor Registration and Operational Policy (Terms & Conditions)

At Wit Mart, we are committed to empowering new and small entrepreneurs to become self-reliant. If you are currently running your business through a Facebook page and want to build your own brand, our platform is the perfect solution for you.

1. Store Setup & Benefits

• Own Digital Showroom: Every vendor will receive their own sub-store or profile on our website.

• Product Landing Page: We will provide an attractive landing page for each product to support your Facebook marketing and boosting campaigns.

• Product Listing: Vendors can upload an unlimited number of products (subject to discussion).

2. Commission & Payment Policy

• Commission: A commission rate ranging from 5% to 12% will apply, depending on the product's category and value.

• Payment Cycle: The sales balance will be added to the vendor panel only after the product is successfully delivered to the customer.

• Withdrawal: Vendors can place a withdrawal request 2-3 working days after a successful delivery.

• Payment Methods: Payments can be received via bKash, Nagad, Bank Transfer, or Direct Cash (from our office).

3. Shipping & Logistics

• Packaging: The vendor is solely responsible for packaging the product safely and securely once an order is received.

• Collection: Our delivery partner will pick up the packaged product from your designated location.

• Delivery: Wit Mart takes full responsibility for delivering the product safely to the customer's doorstep.

4. Marketing & Boosting Services

• Free Promotion: Wit Mart will regularly promote the products of all our registered vendors at our own expense.

• Paid Services: If a vendor wishes to run a dedicated ad campaign, our expert team can provide premium boosting services for their Facebook page or product landing pages (charges apply).

5. Return & Refund Policy

• Vendor's Fault: If a customer returns a product because it is the wrong item, damaged, or does not match the displayed picture, the return shipping charge must be borne by the vendor.

• Customer's Fault: If a customer returns a product without a valid reason or simply due to a change of mind, the return charge will be determined based on mutual discussion.

Essential Terms & Conditions for Vendors

1. Product Quality: All products must be original and of high quality. Selling or displaying counterfeit, replica, or illegal items is strictly prohibited.

2. Stock Updates: If a product goes out of stock, the vendor must update their panel immediately. Receiving an order for an out-of-stock item may result in a warning or a financial penalty.

3. Order Processing Time: Vendors must package the product and have it ready for pickup within a maximum of 24 hours after receiving an order.

4. Direct Contact Prohibited: Attempting to bypass the platform by using order details to contact customers directly for off-site transactions will result in the immediate cancellation of your vendor status.

5. Photos & Descriptions: Vendors must provide clear, realistic, and accurate photos of their products for the store and landing pages.