Dear Valued Customer,
Welcome to Wit Mart.
Thank you for choosing Wit Mart for your shopping needs. We value your satisfaction and want to ensure a smooth experience with our products. Please find our Refund and Returns Policy below for your reference.
Returning Items Ordered Online/Offline:
Change of Mind:
If you change your mind after placing an online order, kindly cancel it within 1 hour of purchase.
Quality or Price Concerns:
If you encounter issues related to product quality, pricing, or validity within 7 days of purchase (48 hours for perishable food items), please return the product with the sales invoice or order phone number. For online orders, contact our customer care.
Refund or Replacement:
Upon returning a product, you are entitled to receive a product of equal value or a refund matching the product’s value.
Product Delivery:
Delivery Charges:
Home delivery includes products up to the 2nd floor without additional charges. For higher floors, a delivery charge is applicable up to 15 kg, with an extra cost of Tk 10 for every additional 5 kg. No extra charge applies if there is a lift.
Delivery Timeframe:
We aim to deliver products on the same day of the order. If any unforeseen circumstance interrupts the delivery on the same day, rest assured we will deliver within the next 24 hours.
Money Back Procedure:
Refund Process:
We will refund your money using the same method you used for the purchase.
Refund Duration:
Please allow 5-7 business days for the money to be refunded to your account. If the product was purchased at an offer price, the refund will be based on that offer price.
Multiple Payment Methods:
If you used multiple payment methods for an order and return some items, refunds will be prioritized as follows:
If purchased directly from the outlet – Cash
If purchased online/through Customer Care – Mobile Banking Portal (bkash, Cash)
Contact Us:
The easiest way to initiate a return is by following the guidelines mentioned above. If you have any complaints related to your online transaction, please don’t hesitate to contact our customer care number. Our representatives are ready to assist you in resolving any complaints or problems promptly.
Thank you for choosing Wit Mart. Your satisfaction is our priority.
Sincerely,
Wit Mart Customer Care
